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Frequently Asked Questions

Q & A

Q1. Are the products on KAIMONO DE GO authentic?
 We work with credible retail stores, Brands, and authorized distributors only. Thus, KAIMONO DE GO can guarantee that all products we offer on this site are 100% authentic, high quality, and brand new.

Q2. Where do you deliver?
 KAIMONO DE GO delivers areas in Myanmar where delivery can reach. We offer to send via bus gates for those areas which delivery cannot access.

Q3. How much is the delivery fee?
 Delivery fees may differ depending on your location upon checkout. KAIMONO DE GO includes a variety of shipping options for your convenience on checkout. 

Q4. How long is the delivery time?
 - We usually deliver within two days for Yangon and we have an express delivery system for the Yangon region but you need to orders before 2 pm.
 - Out of Yangon areas might take four to seven days.

Q5. What are the next steps after making an order?
 KAIMONO DE GO will send the order confirmation email to you and the delivery will call you before they deliver the items

Q6. Which are our payment methods? 
KAIMONO DE GO offers
 - Cash on Delivery (COD),
 - Bank Transfer
- Credit Cards (Visa, Master Card, JCB) /  Payment system (MPU Card, KBZ Pay, CB Pay) will be released soon.

If you choose COD you need to send the screenshot of your bank transfer statement to our Facebook Page Messenger or Viber (+959883197677).

Q7. Can customers cancel orders after purchasing?
 Customers can not cancel the orders after purchase.

Q8. Can customers return purchased orders?
 Items with the following conditions are qualified to return at the time of delivery. Else, non-returnable for any reasons and only exchange available within seven days for unused/unworn items.

Return/ Refund Reason

Return at the time of delivery

Within 7 days

Product Conditions for return

Wrong Product

Yes, No questions asked

Yes, Only exchange

New, sealed, gifts with price tags

Bad Quality

Yes, No questions asked

Yes, Only exchange

New with all accessories, gifts with price tags