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Returns & Refund Policy

Returns, Refund and Cancellation Policy

We did not accept any cancellation on our orders. We have a "no questions asked” return and refund policy which entitles you to return a product at the time of delivery if for any reason you are not satisfied with the quality or freshness of the product.

Our driver will take the returned product back with them and you do not need to pay for the returned product. The cost of the returned product will be deducted from the total amount due for your order by our driver at the time of delivery.

Please note that, in all the cases, we reserve the right to not accept returns or refunds of the products after the order has been accepted by you. However, in certain circumstances, we may accept the return of products and exchange with them within 7 working days of delivery. We will not be able to entertain any request for exchange post the period of 7 working days from the day of delivery.

 The store specific return policy on the KAIMONO DE GO platform is as follows:

Return/ Refund Reason Return at the time of delivery Within 7 days Product Conditions for return
Wrong Product Yes, No questions asked Yes, Only exchange New, sealed, gifts with price tags
Bad Quality Yes, No questions asked Yes, Only exchange New with all accessories, gifts with price tags